Return Information | Earth Friendly Shoes

Earth Friendly Shoes wants you to be 100% satisfied with your purchase. If you need to send your order back FOR ANY REASON within 45 days from the shipment date, the return will be completely FREE including standard shipping and no restocking fees.

No Need to worry about Holiday shipping and returns. Our Holiday Policy is now in effect: CLICK HERE for details.

Return Process:

  1. Fill out the Return/Exchange Form: A Return/Exchange form was included in your package (if you did not receive the form, click here to download)

  2. Package the Product: Package the product and Return/Exchange Form in the original shipping box (please do not stick shipping labels onto the shoe box)

  3. Ship the Package back to our warehouse using our FREE convenient PRE-PAID shipping label service

    • A FREE PRE-PAID shipping label was included in your package (if not, please CLICK HERE to print out your FREE PRE-PAID shipping label or contact Customer Service at 1-844-998-3082)
    • Affix PRE-PAID shipping label on the protective shipping packaging (not the shoe box)
    • PRE-PAID shipping labels are for Returns in the 48 contiguous states only (AK, HI and US Territories must ship back on their own)
    • Hand the sealed package to your USPS mail carrier, dropoff at your nearest US Post Office or schedule a FREE US Postal Service pickup at www.usps.com/pickup
    • Please record the tracking number to trace the package (22 digit number located at the bottom of the shipping label)
    • Ship the package back to:

      Earth Friendly Shoes
      25 Walpole Park South, Suite 9B
      Walpole, MA 02081
      ATTN: RETURNS/EXCHANGES

Conditions for full refund:

  • All shoes must be in the original, unworn condition (Please try shoes on carpeting to prevent scuffing)
  • Shoes must be received in the original packaging (shoe box)
  • Please ship the original shoe box back to us inside the protective shipping packaging
  • Damaged shoe boxes will be charged an $8 re-boxing fee
  • Shipping costs for returns are not refundable

Refund Process:

  • Once we receive the items and inspect them you will receive your refund
  • Allow up to 3 business days after receipt in our warehouse to process the refund
  • The refund will be applied to your original credit card or payment method
  • Shipping costs for returns are not refundable
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